About
Highly motivated and results-oriented IT Professional and Data Analyst with over 10 years of experience in technical support, systems engineering, and data-driven problem solving. Expert in diagnosing complex hardware/software issues and recently specialized in Advanced Data Analytics and Cybersecurity. Proven track record of maintaining 95% user satisfaction in large-scale environments. Currently seeking a remote or international Data Analyst or Security Specialist role to leverage skills in Python, SQL, and the PACE framework.
Work
Anambra-Imo River Basin Development Authority
|Chief Computer Engineer
Enugu, Enugu, Nigeria
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Summary
Led IT infrastructure management and provided comprehensive technical support, ensuring high system availability and user satisfaction for a government agency.
Highlights
Provided direct technical support to over 100 internal users, consistently achieving a 95% user satisfaction rate by efficiently resolving complex hardware, software, and network connectivity issues.
Managed the enterprise-wide deployment and configuration of Microsoft Office Suite and Windows operating systems across the organization, ensuring seamless integration and optimal performance.
Optimized IT workflows through the implementation of a structured ticketing system, enhancing incident tracking and resolution for improved operational efficiency.
Collaborated with cross-functional teams to diagnose and resolve complex technical challenges, fostering knowledge sharing and enhancing overall operational effectiveness.
St. Joseph Vocational Training Center
|Senior System Analyst
Enugu, Enugu, Nigeria
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Summary
Managed computer lab infrastructure and conducted IT training, supporting staff and student learning environments.
Highlights
Maintained critical computer lab infrastructure and managed user accounts for staff and students, ensuring continuous access to essential learning resources.
Conducted engaging training sessions on IT proficiency and software usage, significantly improving digital literacy and productivity for participants.
Education
National Open University of Nigeria
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M.Sc.
Information Technology
Enugu State University of Technology (ESUT)
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B.Eng.
Computer Engineering
Languages
English
Igbo
Certificates
Google Cybersecurity Professional Certificate
Issued By
Google IT Support Professional Certificate
Issued By
Project Management Professional (PMP)
Issued By
NITE
Google Advanced Data Analytics Professional Certificate
Issued By
Google Data Analytics Professional Certificate
Issued By
Skills
Data Analytics
Python, R, SQL, Tableau, Data Visualization, Statistical Analysis, PACE Framework.
Cybersecurity
Data Carving (PhotoRec), Network Security, Vulnerability Assessment, Troubleshooting.
IT Infrastructure
Hardware/Software Deployment, Windows 10/11, Active Directory, LAN Troubleshooting.
Project Management
PMP Methodologies, Process Improvement, Technical Documentation.